1. It costs too much money to repair my cell phone.
This is subjective and prices vary based on location, but many people think it’ll cost a fortune to get a wireless device fixed. According to industry data collected in January 2015, the average price to fix the iPhone 6 is $179. Considering how much of your life revolves around your smartphone and how often you use it on a daily basis, it’s a small price to pay to get your favorite device working like new. And once you learn how much your device is actually worth, you’ll realize the repair is definitely worth it.
2. “You want $200 to fix my Galaxy S5?! But I only paid $100 for it!”
This might be the most common misconception about smartphone repair, just because many people don’t know how valuable flagship devices like the iPhone and Samsung Galaxy actually are. The subsidized rate you pay when signing a 2-year contract is essentially a down-payment on that device. What seems to be a great deal at first – $199 for a new phone on a 2-year contract – actually costs more over time and greatly skews the perceived value of the phone. Check out our blog and infographic to learn the true value of a smartphone.
3. “My cell phone can’t be fixed.”
Yes it can. Promise.
4. “I can fix this iPhone/iPad/Smartphone myself, no problem!”
You can ask any repair technician his/her biggest pet peeve and we can almost guarantee it’s this: customers will buy cell phone repair parts online, attempt to fix the device themselves, and then show up at his or her local repair shop with a bag full of screws and a half-assembled smartphone. It doesn’t take a genius to repair a smartphone, but rarely does the average consumer realize how time-consuming (and frustrating) these repairs can often be. While we would never stop a determined DIY-er from attempting to repair his or her own cell phone, we must warn you: it looks a lot easier than it actually is. Even if you get it back together with all the pieces in place, if the screen doesn’t turn on, you’re in for a long and painstaking troubleshooting process. Unless you’re highly technical or very confident in your personal abilities, we advise any inexperienced consumer to leave it to the professionals.
5. “Cell phone repair shops are sketchy and the technicians aren’t certified.”
Unfortunately, just like every other industry in the world, there exist dishonest business owners who take advantage of their customers. This can give an industry a bad reputation, but this does not mean the industry as a whole can’t be trusted. The cell phone repair industry is filled with thousands of awesome, trustworthy business owners who love helping other people. 90% of repair shops are independently owned small business repair shops. Since local business thrives on community trust, check out online reviews of your local repair shop to see how they’ve taken care of their customers before. Chances are they’ll take care of you, too.